Customer Terms — Summary

Template — have your final terms reviewed for your exact business before relying on them.

Quotes

Quotes are based on the items, access and circumstances shown or described. Additional items, materially different volumes/weights, difficult access or specialist waste may require a revised price agreed before additional work.

Customer authority

The customer confirms they own the items to be removed or have authority to instruct their removal. Items identified for retention should be clearly separated before work begins.

Excluded and specialist waste

Hazardous or specialist materials may be declined or quoted separately, including suspected asbestos, sharps, chemicals, unknown liquids and other items requiring specialist handling.

Access and parking

Safe and reasonable access and suitable vehicle parking are required. Parking charges or access restrictions may affect the quote where agreed.

Payment and deposits

Payment terms will be stated on the quote or invoice. A booking deposit may be required to reserve a slot. Any deposit amount and balance due will be shown before payment. Unless otherwise agreed, the remaining balance is due on completion or by the invoice due date.

Reuse and disposal

Once ownership of agreed clearance items passes to the business, suitable items may be reused, donated, recycled, sold or responsibly disposed of as appropriate.

Cancellations

Please provide as much notice as possible. Any cancellation charge should be clearly disclosed and agreed in your final terms before booking.